345db Privacy Policy
This privacy policy describes in detail how your personal information is collected, stored, and protected.
1. Introduction
345db ("we", "our", "platform") provides a safe and trusted online gaming service for players in Bangladesh. This privacy policy will tell you what information we collect, why we collect it, and how that information is used and protected.
This policy applies to all services, websites, and mobile platforms of 345db. By using this site, you are considered to have given your consent to the terms of this privacy policy.
Who does this apply to?
This privacy policy applies to all registered users of the 345db platform, guest visitors, and any person who uses our services or accesses our website. Use of this platform by anyone under the age of 21 is strictly prohibited.
2. What information do we collect?
345db collects various types of information. This information is either provided directly by you or collected automatically by our systems. The types of information by category are described below.
Personal identity information
- Full name
- Date of birth (for age verification)
- Email address
- Home address
- National ID or passport number (for identity verification)
Financial transaction information
- Information related to bKash, Nagad, Rocket, or Upay accounts
- Deposit and withdrawal history
- Transaction amounts and dates
- General bank account information (where applicable)
Gaming activity information
- Game play history and logs
- Betting patterns and amounts
- Win and loss records
- Bonus and promotion usage information
- VIP level progress
Technical information
- IP address
- Device type and operating system
- Browser type and version
- Cookies and session data
- Time spent on the site and pages visited
3. Purpose of using information
We use the information we collect only for specific, lawful, and transparent purposes. 345db never sells your personal information to unauthorized third parties.
Account management and identity verification
We verify your identity to create, manage, and secure your account. This also helps prevent access by minors and stop multiple accounts from being created.
Transaction processing
Information is used to correctly process deposit and withdrawal requests and to prevent financial fraud. The minimum deposit and withdrawal amount is ৳500, and withdrawals are generally completed within 10–45 minutes.
Customer support
Our 24/7 live chat support team may use your account information to resolve your issues. This is to ensure fast and effective assistance.
Service improvement and analytics
We analyze users' gaming experiences to continuously improve our platform and service quality. This analysis is done in a fully anonymous manner.
Meeting legal obligations
We are required to retain and process certain information in order to comply with applicable laws, exchange regulations, and responsible gaming guidelines.
4. Cookies and tracking technologies
345db uses various types of cookies and similar tracking technologies that make your browsing experience easier and more personalized.
Essential cookies
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, carry out security checks, and remember your preferences. These cookies cannot be disabled.
Analytics cookies
These cookies are used to understand how many users are visiting which pages, how long they stay, and which features are used most. All data is fully anonymous.
Functionality cookies
These cookies are used to remember your language preferences, display settings, and other personal preferences. They make your experience more convenient.
You can control cookies at any time by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.
5. Information sharing with third parties
345db handles your information with the highest level of confidentiality. We never sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances.
Payment processing providers
Only the financial information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared securely with the relevant payment gateways. These providers are governed by their own privacy policies.
Technology and security partners
Limited information may be shared with trusted technology partners for managing the platform's technical infrastructure, cybersecurity, and fraud prevention. This information is handled under strict confidentiality agreements.
Legal authorities
In the case of a court order, a lawful request from a law enforcement agency, or applicable legal obligations, we are required to share legally necessary information with the relevant authorities.
What we never do
- We do not sell your information to advertisers
- We do not use your information for third-party marketing without your consent
- We do not share your financial information beyond approved purposes
- We do not disclose your gaming habits to unauthorized parties
6. Data security measures
345db uses industry-leading technologies and practices to protect your information. Our security infrastructure is continuously monitored and improved.
SSL encryption
Our entire website is protected by SSL (Secure Socket Layer) encryption. All data transmitted between you and our servers is encrypted, making it impossible for any third party to intercept or read.
Secure data storage
Your stored information is kept in an encrypted state in high-security data centers. Database access is strictly controlled, and only authorized personnel can view the necessary information.
Two-factor authentication
To further strengthen account security, we support two-factor authentication (2FA). This creates an additional layer of protection against unauthorized access to your account.
Regular security audits
Regular independent security audits are conducted to ensure the security of our systems. Potential vulnerabilities are identified and resolved promptly.
7. Data retention period
We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.
While your account is active
Your profile information, gaming history, and transaction records are retained for as long as your account remains active. This information is essential for providing services to you.
After account closure
Even after an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable law. Once that period ends, the information is permanently deleted.
Automatic deletion
Technical logs and analytics data are automatically deleted after a set period once they are no longer needed. Cookies and session data also expire at the end of their designated period.
8. Your rights
You have certain important rights regarding your personal information. 345db respects these rights and helps you exercise them.
Right to access your information
You can request to know what information we hold about you at any time.
Right to correct your information
If any of your information is incorrect, you can request a correction. We will make the correction as soon as possible.
Right to delete your information
In certain circumstances you can request that your information be deleted, except for information that falls under legal obligations.
Right to restrict processing
In some cases you can request that the processing of your information be restricted.
Right to data portability
You can request to download the information you have provided in a standard format.
Right to object
You have the right to object to the use of your information for specific purposes.
To exercise these rights or for any questions, contact us at: [email protected] — or speak with us directly in Bengali through our 24/7 live chat.
9. Protection of minors
345db is strictly committed to protecting minors from gaming. Our platform is for users aged 21 and above only.
Age verification
We verify age at the time of registration. We do not intentionally collect any information from persons under the age of 21. If such information is accidentally collected, we delete it immediately and close the account.
Guidance for parents
If you believe a minor has accessed our platform, please contact us immediately at [email protected]. We are also ready to help through our 24/7 live chat.
10. Changes to the privacy policy
345db reserves the right to update this privacy policy as needed. We will notify you of any significant changes.
Change notifications
If any significant changes are made to this privacy policy, we will send a notification to your registered email and update the date on this page. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.
Previous versions
You can view previous versions of our privacy policy if you wish. Please contact our support team for this.
Questions or concerns
If you have any questions, concerns, or complaints about this privacy policy, contact us directly in Bengali through our 24/7 live chat, or email us at [email protected].
11. Contact and support
We are always ready to assist with any matter related to your privacy. Contact us through the channels below.
24/7 Live Chat
Contact our live chat for instant support in Bengali. Our team is always by your side.
Email Support
For detailed privacy-related questions, email us: [email protected]
To learn more, visit our FAQ page or read our guidelines on responsible gaming.